Recruiter: Krystle James

Hiring Manager: Lewis Steingass

Career Grade: D

Internal Closing Date: 31/01/25

Why this job matters

This role utilises a variety of data sets, advanced analytic methods, and machine learning frameworks to create innovative data products & services. Drives predictive, prescriptive and undiscovered insights that help guide the BT Group’s data strategies and strategic decision making.

• Critical customer ( NatWest ) – New contract for BT in 2024.
• Champion Service improvements to continually and consistently improve quality and customer satisfaction with IT services.

This job role is based in London. Hybrid (3 days onsite client based & 2 days remote). Monday-Friday 9am-5pm. On-Call duties may be required. On-Call Allowance paid accordingly. Banking clearance must be obtainable by the applicant.

What You’ll Be Doing

• Able to operate and work within Agile methodologies (Scrum / Kanban) and using industry standard tooling (such as Jira)
• Communicate and collaborate across multiple disciplines and stakeholders.
• Develop and operate systems and applications that provide core network services.
• Participate in service projects, architecture and planning for core network services.
• Support for network service design and troubleshooting.

Essential Skills

• Cloud Computing
• Data integration
• Programming Scripting
• Performance monitoring
• Deep learning

What we’d like to see on your CV

• Must be competent in the use of Arista Technology
• Must be able to Operate in a flexible DevOps environment as directed by NatWest that replaces traditional Operations, Projects and Engineering disciplines
• Experience in Solid customer relationship management – ability to work with at levels
• Strong people skills – identify and highlight the positives to deliver world class customer service

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitive salary
• 10% on target bonus (Depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On-call allowance
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1 -2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.